Describe your problem: ____________________________________________
Now, describe the problem accurately:
___________________________________________________________________
Speculate wildly about the cause of the problem:
___________________________________________________________________
Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__
Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Shot__
Is your computer plugged in? Yes__ No__
Is it turned on? Yes__ No__
Have you tried to fix it yourself? Yes__ No__
Have you made it worse? Yes__
Have you read the manual? Yes__ No__
Are you sure you’ve read the manual? Yes__ No__
Are you absolutely certain you’ve read the manual? No__
Do you think you understood it? Yes__ No__
If `Yes’ then why can’t you fix the problem yourself?
___________________________________________________________________
How tall are you? Are you above this line? _______
What were you doing with your computer at the time the problem occurred?
___________________________________________________________________
If `nothing’ explain why you were logged in.
___________________________________________________________________
Are you sure you aren’t imagining the problem? Yes__ No__
How does this problem make you feel?
___________________________________________________________________
Tell me about your childhood ____________________________________________
Do you have any independent witnesses of the problem? Yes__ No__
Can’t you do something else, instead of bothering me? Yes__